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Terms & Conditions

In these conditions 'we', 'us' and 'our' refer to Catches And Latches t/a Newman Office Interiors Ltd.  'You' and 'your' refer to the customer.

We reserve the right to revise these Terms & Conditions at any time by updating this page.  Each time you purchase goods from this website you should ensure that you understand and accept the current Terms and Conditions. 

We reserve the right not to accept any order.  Once we accept your order, a contract will come in to force, on these terms and conditions.   Contract term period is 30 days from order being placed.


PRICE AND PAYMENT

Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press.  If an error is found or if manufacturer's prices or products change, we will inform you as soon as possible and offer you the option of cancelling your order or reconfirming your order with the revised price or product.

The prices payable for the goods that you order and delivery of those goods are as stated on this website at the time you place your order (subject to any errors).  All prices stated on this website are inclusive of VAT.  Please note that it may not be possible for us to deliver to some locations, or within specific timescales.

Payment may be made by the methods stated on this website.  The debit, credit and charge cards accepted by us are those listed on the website on the date on which the order is made.

We will require payment of the price for the goods in full before we despatch them unless we agree otherwise in writing with you.  We trade in Pounds Sterling only. Payment will be taken immediately for items that are not available for immediate supply due to insufficient stock or Special Order (see below).  You will be advised in writing of any item that is out of stock and not able to be supplied within 10 working days.

Any payments that are overdue will bear interest at the rate of 2% per annum above the base rate of HSBC Bank Plc from the date that payment was due until the date of actual payment.

All goods that we supply will remain our property until you have paid for them in full, including all delivery charges.  If you sell the goods you agree to hold the sale proceeds upon trust for us until you have paid us for them in full.


SPECIAL ORDER

All items that are marked with 'Special Order' are products which are not available ex-stock.  Under normal circumstances orders for special items have a 3-4 week delivery period.  In some instances the delivery period can be 4-12 weeks.  If you requier an estimated delivery time, please contact our Customer Service Team before making your purchase.


DELIVERY - UNITED KINGDOM DESPATCH ONLY

Delivery charges for orders are based on weight of goods.

Delivery of your goods ordered by you will be made to the address provided by you with your order. 

Method of delivery will be made as chosen by you when placing your order. Please note estimated despatch time reported is FROM despatch date and not from date order placed.

If you opt for Courier, delivery is Mon-Fri only and a signature will be required. The courier will make two delivery attempts.  If a signature is not able to be obtained on both deliveries you will be required to contact the courier in order to arrange collection of your parcel. If the parcel is returned due to no collection being made by you, a return fee will be incurred by you of £6.95 as set by the courier.  This cost will be deducted from any refund due to be issued to you, once goods have been received in our warehouse.

If you opt for Royal Mail, goods will be sent via Royal Mail Standard Parcel Post or Royal Mail Recorded. Any Recorded Mail parcel returned to our warehouse due to failed delivery/collection, a further cost will be required in order to have goods despatched for a second time.

Delivery will be made as soon as possible after your order is acknowledged by us and we will endeavour to despatch any order within 7 working days of the date of the order, subject to availability of stock.  If we are unable to deliver your goods due to insufficient stock within thirty days of your order, you may cancel your order and get a full refund for those goods.

If your order is Urgent and you require delivery within 72 hours, you will need to contact our customer Service to check availability of the product you require and agree a delivery date before making your purchase. 

When you receive the goods, you should check them as soon as possible and report any problems within 7 days of receipt.  If possible please retain the packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods, which occurs after they have been delivered to you. 

FREE DELIVERY OFFERS - Some products have offers of FREE DELIVERY.  This is to UK Mainland destinations only.  If you are based in the UK but not Mainland, you will need to contact us for a quote on delivery before placing your order.  FREE DELIVERY is standard Economy Delivery.  Based on the weight of the parcel this could be Royal Mail Standard Parcel or Economy Courier both 3-5 days delivery from despatch.


CANCELLATION

GOODS NOT YET RECEIVED: You can cancel your order and get a refund at any time before you receive the goods.  If cancelling an order relating to a 'Bespoke' product, please be advised these are not stock items and are only ordered for your specific order.  A handling fee of 20-45% (as set by manufacturer) may apply to this cancellation and will be deducted from your refund. Cancellation must be made in writing either by letter, email or fax. 

GOODS RECEIVED: If you have already received your goods then cancellation can be made in writing by letter, email or fax up to 7 working days from day after receipt of the goods.  The return of the goods will have to be made by you, at your expense.  Goods must be returned within 30 days of day after order originally placed. Goods must be received in mint condition and in their original packaging.  Upon receipt of goods returned, a refund will be issued for goods only. If cancelling an order relating to a 'Bespoke' product, please be advised these are not stock items and are only ordered for your specific order.  A handling fee of 20-45% (as set by manufacturer) may apply to this cancellation and will be deducted from your refund.


RETURNS AND REFUNDS

'SECONDS' products - No return policy applied

Authorisation of Return must be obtained within 14 days of receipt of goods.

To return goods you must have a goods return number ("ARN"). You can obtain a ARN by writing, emailing or faxing our Customer Service Team and providing us with:

(a) the order number
(b) the product code and
(c) (unless the contract is being cancelled in accordance terms stated under 'Cancellation') the reason for return.

We will then provide you with your unique ARN and explain how you can return the goods. We will not accept returns without a valid ARN.

All returned items must be in their original packaging, unopened and unused and be complete with all manuals, drivers, cables and other items that originally came with the item, unless agreed otherwise.  If agreement is made to accept return of opened but unused goods, an administration fee will apply based on repackaging costs.

Please note that carriage costs are not refundable and return carriage is payable by you the customer. The goods must be returned to us within 14 days of you being issued your ARN and a handling/administration fee of 15% will apply. We recommend that you insure any goods which you return to us, as you will be liable for them until they reach us. 

If the contract is cancelled in accordance with the terms stated in 'Cancellations' above, we will credit your account with any sum debited by us as soon as possible but in any event within 7 days of us receiving the returned goods (or if no goods have been dispatched, your notice to cancel) or notifying you of our cancellation. We will not be obliged to offer any additional compensation for disappointment suffered.



DAMAGED, SHORTAGE, FAULTY OR INCORRECTLY SUPPLIED GOODS

You must notify us of faulty, shortage, damaged or incorrectly supplied goods within 7 days of receipt. We will arrange collection, supply you with a prepaid label/envelope for return or offer a refund of Royal Mail return costs incurred by you in the return. If goods claimed by you to be faulty, are found not to be faulty, no replacement will be issued and goods will be returned to stock with a refund being issued to you for the product value less 25% handling charges.

If a replacement is required then provided we have a replacement item in stock we will despatch the replacement as soon as possible after the returned goods have been processed.  If you request a refund we will refund you via your method of original payment or credit your account with the sum debited by us as soon as possible in any event within 7 days of us receiving the returned goods.


EXCHANGING GOODS

Contact must be made with our Customer Service Team in writing by letter, email or fax prior to goods being returned for exchange. Return of unwanted items for exchange, must be returned and cost incurred by you. The goods must be received in mint condition and in the original packaging in order to be exchanged.  The difference in cost between the returned items and the new items including delivery costs will be incurred by you and paid in full before goods can be exchanged.


LIABILITY

Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence

Subject to the paragraph above, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of our action or inaction and we will not be liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Whilst we make every effort to ensure the correctness of the information contained on this website, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information, graphics or products published in this website.  All liability arising due to any such inaccuracies or errors is expressively excluded to the fullest extent permitted by law.


PRIVACY

Parts of this website require you to supply personal information.  Any personal information that you supply will be held securely in accordance with the Date Protection Act 1998.  You do not have to provide personal to access our website, but if you do not supply certain information then you will not be able to access certain areas and facilities on the website.

We will not supply your personal information to any third parties for mailing purposes.  We will only supply information to third parties where it is necessary for the completion of your order (usually for the purposes of delivery).


AGREEMENT

These Terms and Conditions set out the whole agreement between us relating to the supply of goods by us to you.  No statement be any individual employed by us should be understood as a variation of these Terms and Conditions or as a representation about the nature of quality of any goods offered for sale by us.