DELIVERY - WE DELIVER WITHIN THE UNITED KINGDOM ONLY. Any order received that requests delivery outside of the UK, will automatically be cancelled and a refund of any monies paid will be issued.
Delivery will be made as soon as possible after your order is acknowledged by us and we will endeavour to despatch within 5 working days of the date of your order, subject to availability of stock. Any product with a greater leadtime will be detailed to you by email. If we are unable to deliver your goods due to insufficient stock within 30 days of your order, you may cancel your order and receive a refund.
Delivery charges for orders are based on weight of goods.
Delivery of your goods ordered by you will be made to the address provided by you with your order.
Method of delivery:
STANDARD DELIVERY - Your parcel will be sent via our choseen method of despatch based on the weight and destination of your parcel. This could be Royal Mail Parcel (2nd Class), Economy Courier - 3-5 Days. Signature may be required.
COURIER - UK MAINLAND ONLY - Courier 1-3 days from despatch- Mon-Fri Delivery - Signature Required
COURIER - CHANNEL ISLANDS - Courier 3-5 days from despatch - Mon-Fri Delivery - Signature Required
COURIER - HIGHLANDS, ISLE OF MAN, ISLE OF WIGHT - Courier 3-5 days from despatch - Signature Required.
Courier Deliveries: Please note that if you are not on the premises on the day of the delivery, the courier may attempt to leave with a neighbour.
PLEASE NOTE DELIVERY IS ESTIMATED FROM DESPATCH OF ORDER - NOT FROM DATE ORDER IS PLACED
PLEASE NOTE WE ARE NOT ABLE TO OFFER A GUARANTEED NEXT DAY DELIVERY SERVICE
If your order is 'Urgent' and you require delivery within 72 hours, you must contact our Customer Service team to check availability of the item(s) required and agree a delivery date before placing your order.
FAILED COURIER DELIVERIES: The courier will make two delivery attempts. If a signature is not able to be obtained on either of the deliveries you will be required to contact the courier in order to arrange collection of your parcel. If the parcel is returned due to all delivery attempts failing and no communication or collection has been made by you the customer, a return fee will be incurred in the parcel being redirected to us 'The Sender'. This cost will be deducted from any refund due to be issued to you, once goods have been received back in our warehouse. Current return fees applied by couriers are £6.95.
FREE DELIVERY: - Some of our products offer a FREE DELIVERY. This offer is based on that product only and if other products are selected that do not offer Free Delivery, then a delivery charge will apply based on the weights allocated to the other products. FREE DELIVERY is an economy delivery of our choice and delivery may take up to 5 working days.
When you receive the goods, you should check them as soon as possible and report any problems within 7 days of receipt. If possible please retain the packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods, which occurs after they have been delivered to you.