Terms & Conditions
In these conditions ‘we’, ‘us’ and ‘our’ refer to Catches And Latches t/a Newman Office Interiors Ltd. ‘You’ and ‘your’ refer to the customer.
We reserve the right to revise these Terms & Conditions at any time by updating this page. Each time you purchase goods from this website you should ensure that you understand and accept the current Terms and Conditions.
We reserve the right not to accept any order. Once we accept your order, a contract will come in to force, on these terms and conditions.
PRICE AND PAYMENT
Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press. If an error is found or if manufacturer’s prices or products change, we will inform you as soon as possible and offer you the option of cancelling your order or reconfirming your order with the revised price or product.
The prices payable for the goods that you order and delivery of those goods are as stated on this website at the time you place your order (subject to any errors). All prices stated on this website are inclusive of VAT. Please note that it may not be possible for us to deliver to some locations, or within specific timescales.
Payment may be made by the methods stated on this website. The debit, credit and charge cards accepted by us are those listed on the website on the date on which the order is made.
We will require payment of the price for the goods in full before we despatch them unless we agree otherwise in writing with you. We trade in Pounds Sterling only. Any payments that are overdue will bear interest at the rate of 2% per annum above the base rate of HSBC Bank Plc from the date that payment was due until the date of actual payment.
All goods that we supply will remain our property until you have paid for them in full, including all delivery charges. If you sell the goods you agree to hold the sale proceeds upon trust for us until you have paid us for them in full.
DELIVERY
UK Mainland delivery is free of charge for all orders over £100.00 including VAT. UK Mainland Delivery charges for orders under £100.00 are based on weight of goods.
When goods are required to be delivered to Northern Ireland, Isle of Man or Channel Islands you will be required to contact us for delivery quote before purchasing. This request is implemented due to surcharge for ‘over water’ being incurred when parcels exceed a certain weight. Please contact our Customer Service Team for quote. Any order placed for delivery to Northern Ireland, Isle of Man or Channel Islands via the website without receiving a prior quote will have the right to be cancelled unless required additional delivery cost is paid in full.
Delivery of your goods ordered by you will be made to the address provided by you with your order. Delivery will be made as soon as possible after your order is acknowledged by us and we will endeavour to despatch any order within 7 working days of the date of the order. If we are unable to deliver your goods within thirty days of your order, you may cancel your order and get a full refund for those goods.
When you receive the goods, you should check them as soon as possible and report any problems within 7 days of receipt. If possible please retain the packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods, which occurs after they have been delivered to you.
DAMAGED, FAULTY OR INCORRECTLY SUPPLIED GOODS
You must notify us of faulty, damaged or incorrectly supplied goods within 7 days of receipt and we will arrange collection or supply you with a prepaid parcel for return. If goods claimed by you to be faulty are found not to be faulty no refund/replacement will be issued and they will be returned to you at your expense.
If a replacement is required then provided we have a replacement item in stock we will despatch the replacement as soon as possible after the returned goods have been processed. If you request a refund we will refund you via your method of original payment or credit your account with the sum debited by us as soon as possible in any event within 7 days of us receiving the returned goods.
CANCELLATION
You can cancel your order and get a full refund at any time before you receive the goods. If you have already received your goods then cancellation can be made up to 7 working days from receipt of your order. The return of the goods will have to be made by you at your expense. Goods must be received in mint condition and in the original packaging. A 15% handling fee will be incurred in the return.
EXCHANGING GOODS
Contact must be made with our Customer Service Team prior to goods being return for exchange. Goods being returned for exchange will not incur a 15% handling fee. The goods must be received in mint condition and in the original packaging. The difference in cost between the returned items and the new items including delivery costs will be incurred by you and paid in full before goods can be exchanged.
LIABILITY
Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence
Subject to the paragraph above, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of our action or inaction and we will not be liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Whilst we make every effort to ensure the correctness of the information contained on this website, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information, graphics or products published in this website. All liability arising due to any such inaccuracies or errors is expressively excluded to the fullest extent permitted by law.
PRIVACY
Parts of this website require you to supply personal information. Any personal information that you supply will be held securely in accordance with the Date Protection Act 1998. You do not have to provide personal to access our website, but if you do not supply certain information then you will not be able to access certain areas and facilities on the website.
We will not supply your personal information to any third parties for mailing purposes. We will only supply information to third parties where it is necessary for the completion of your order (usually for the purposes of delivery).
AGREEMENT
These Terms and Conditions set out the whole agreement between us relating to the supply of goods by us to you. No statement be any individual employed by us should be understood as a variation of these Terms and Conditions or as a representation about the nature of quality of any goods offered for sale by us.